About StandBy Security
StandBy Security is a licensed private security agency with one office, on Catharine Street South in Hamilton. We supply licensed guards, mobile patrol, fire watch and concierge staff to properties from Burlington to Niagara Falls, Brantford and Waterloo Region. Our dispatch line is answered 24/7.
Hamilton operations desk
- 175 Catharine St SHamilton, ON L8N 2K2
- Dispatch answered 24/7(289) 309-3633
- Urgent cover in 1 to 2 hoursTypical, depending on location and roads
- Quote reply the same business dayBy phone or email
Who we are
Standby Security Services Inc. is a private security agency licensed by Ontario’s Ministry of the Solicitor General under the Private Security and Investigative Services Act, 2005. Our agency licence number is 30000322. You can look it up on the province’s public registry, and we would rather you checked than took our word for it.
We run the business from a single office in Hamilton. Scheduling, dispatch and supervision all happen there, and every guard is dispatched from there. There are no branch offices. A property manager calling about a site in Kitchener reaches the same desk as a client in downtown Hamilton, and the same people answer for the work.
- Agency licencePSISA #30000322
- Legal nameStandby Security Services Inc.
- Office175 Catharine St S, Hamilton
- CoverageLiability insurance and WSIB
What we do
We put licensed people on properties that need someone watching them. Most of the work falls into four groups. The full list is on our security services page.
Guards on site
A licensed guard posted at your property for the hours you set, on foot and at the door.
Front of house
Staff at the lobby desk of a condo or office building who know the residents, the tenants and the rules.
Mobile patrol
Marked vehicle patrols with scheduled stops, lock-ups and alarm response, for sites that do not need a guard all night.
Short-notice cover
Fire watch while a fire alarm or sprinkler system is out of service, event security, and short-term contracts while your own staff are away.
Where we work
Our guards travel from Hamilton to 13 communities across four regions. Distance changes how fast we can start, not whether we can.
Each community has its own page with local details, and all of them are on our locations page.
- Urgent: typically 1 to 2 hours
- Ongoing post: 24 to 48 hours
City of Hamilton Home base
Halton 1 community
Niagara 4 communities
How we choose and supervise guards
Every guard holds an individual Ontario security guard licence. Getting one takes at least 40 hours of approved training, a provincial test and a criminal record check. That is the legal minimum, so before a first shift with us a guard also goes through four steps.
Licence lookup
We check the licence on the public registry instead of trusting a photocopy.
In-person interview
We meet every guard before hiring, and listen to how they handle a hard conversation.
Reference calls
We speak to previous employers or references about reliability and conduct.
Our own police check
A police or vulnerable sector check of our own, separate from the one done at licensing.
Before working a new site, the guard walks it, reads and signs its post orders, and is shown how we want reports written. During every shift, guards check in with our dispatch line, and supervisors visit sites in person. The full process is on our Our Guards page.
Licence, insurance and WSIB
Three things a buyer should see before signing. How to check each one yourself is on our Licensing and Insurance page.
Agency licence #30000322
Issued under the PSISA, 2005 and listed on Ontario’s public registry. Every guard also carries an individual licence.
Liability insurance
Ontario requires every licensed agency to carry at least $2,000,000 in general liability insurance under O. Reg. 462/07. We carry commercial general liability insurance.
WSIB coverage
Our guards are covered by WSIB. We do not post certificates online. Ask, and we send the certificate of insurance and our WSIB certificate before you sign.
How a new account starts
From first call to first shift, in five steps.
You tell us about the site
The address, the hours you need covered and what has been going wrong. We reply the same business day.
We agree the post
Duties, hours, reporting and a start date, set out before anyone is scheduled.
We write the post orders
The guard assigned to you walks the property and signs them before the first shift.
The guard starts
Usually within 24 to 48 hours for an ongoing post, or 1 to 2 hours when it is urgent.
We cover the gaps
If a guard cannot make a shift, a licensed replacement is typically on site within 1 to 2 hours.
What we do not do
So you know where our work stops before you call.
No armed guards
Our guards do not carry firearms.
No private investigations
We do not take on investigation or surveillance-for-hire work.
No alarm or camera systems
We do not sell, install or monitor them. Our guards and patrols do respond to alarms on the sites we cover.
No cash-in-transit
We do not run armoured car or cash courier services. A retail guard can still walk your manager to the bank for a night deposit.
What you will not hear from us
We will not tell you we are the best or the number one security company in Hamilton. Nobody can prove that, and a buyer should not have to take it on trust.
- A licence you can look up yourself
- Insurance and WSIB certificates we will send
- Guards who have been through the steps above
- A phone line that is answered at 3 a.m.
Reviewed by the StandBy Security operations team. Last reviewed: October 2026.
Questions About StandBy Security
Answers to common questions regarding deployment, licensing, and procedures.
Is StandBy Security a licensed security company?
Yes. Standby Security Services Inc. holds Ontario private security agency licence #30000322 under the Private Security and Investigative Services Act, 2005. You can look it up on the province's public registry. Every guard we send also holds an individual Ontario security guard licence.
Where is StandBy Security located?
Our office is at 175 Catharine St S, Hamilton, ON L8N 2K2. It is our only office. Scheduling, dispatch and supervision run from there, and guards are dispatched from Hamilton to sites from Burlington to Niagara Falls, Brantford and Waterloo Region.
Can you provide a security guard on short notice?
Usually, yes. Urgent requests are typically staffed within 1 to 2 hours, depending on location and road conditions. Call our 24/7 dispatch line at (289) 309-3633 rather than using the form. A new ongoing post usually starts within 24 to 48 hours.
Can I see your insurance and WSIB certificates?
Yes. We carry commercial general liability insurance and WSIB coverage. We do not post certificates on the website, but we send the certificate of insurance and our WSIB certificate on request, so you can check them before you sign.
How quickly do you reply to a quote request?
We reply the same business day, by phone or email. Tell us the address, the hours you need covered and what has been happening on the property, and we will come back with what the post involves.
Tell us about your property
Send the address and the hours you need covered, and the operations desk in Hamilton will reply the same business day. If it cannot wait, call dispatch.